18jl win Privacy Policy

Section 1

Introduction

18jl win ("we," "us," "our," "the Platform") is committed to protecting the privacy and personal data of all users who access or interact with the 18jl win platform. We understand that Filipino players entrust us with sensitive personal and financial information, and we take that responsibility seriously.

This Privacy Policy has been prepared in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as enforced by the National Privacy Commission (NPC). It also reflects the data handling standards required under PAGCOR's regulatory framework for licensed online gaming operators.

This policy describes the types of personal data we collect, the purposes for which we process it, the parties with whom we may share it, the security measures we employ to protect it, and the rights available to you as a data subject under Philippine law. We encourage you to read this policy in full alongside our Terms & Conditions.

Section 2

Personal Data We Collect

18jl win collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of data we collect include:

Category	Examples	Purpose
Identity Data	Full name, date of birth, gender, nationality	Account registration, age verification, KYC compliance
Contact Data	Mobile number, email address, home address	Account communication, support, verification
Verification Documents	Government-issued ID, proof of address, selfie photos	KYC / AML compliance, age and identity verification
Financial Data	GCash number, bank account details, transaction history	Processing deposits and withdrawals, fraud prevention
Gaming Data	Game history, wager amounts, win/loss records, session duration	Platform operation, responsible gaming monitoring, dispute resolution
Technical Data	IP address, device type, browser, operating system, login timestamps	Security, fraud detection, platform optimization
Communications Data	Live chat transcripts, support emails, feedback submissions	Customer support, quality assurance, dispute resolution
Marketing Preferences	Opt-in/opt-out status, promotion interaction history	Sending relevant offers and updates where consented

We do not collect sensitive personal information beyond what is strictly necessary for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

Section 3

How We Collect Your Data

18jl win collects personal data through the following channels:

Direct Submission: When you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion, you provide data directly to us.
Automated Collection: When you access the 18jl win platform, we automatically collect technical data such as your IP address, device identifiers, browser type, and session activity through cookies and similar tracking technologies.
Third-Party Sources: We may receive data from payment processors (such as GCash or PayMaya), identity verification service providers, and fraud prevention partners to supplement the information you provide directly.
Regulatory Sources: In certain circumstances, we may receive information from PAGCOR or other regulatory bodies as part of our compliance obligations, including self-exclusion registry checks.

Section 4

How We Use Your Personal Data

18jl win processes your personal data for the following purposes:

Account Management: To create, maintain, and manage your 18jl win account, including verifying your identity and age (21+ requirement) during registration.
Service Delivery: To provide access to games, process deposits and withdrawals via GCash, PayMaya, and Philippine bank transfers, and deliver the core features of the 18jl win platform.
Regulatory Compliance: To fulfill our obligations under PAGCOR licensing requirements, the Philippine Data Privacy Act, and Anti-Money Laundering (AML) regulations, including Know Your Customer (KYC) procedures.
Responsible Gaming: To monitor gaming behavior, enforce deposit and loss limits, process self-exclusion requests, and identify players who may be at risk of problem gambling.
Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other illegal conduct on the platform.
Customer Support: To respond to your inquiries, resolve disputes, and improve the quality of our support services.
Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent. You may withdraw consent at any time.
Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of 18jl win.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review, except where required by law or regulatory obligation.

Section 5

Legal Basis for Processing

Under the Philippine Data Privacy Act of 2012, 18jl win processes your personal data on the following legal grounds:

Contractual Necessity: Processing is necessary to perform our obligations under the Terms and Conditions you agreed to upon registration — including account management, payment processing, and game delivery.
Legal Obligation: Processing is required to comply with applicable Philippine laws and regulations, including PAGCOR licensing conditions, AML obligations, and NPC data governance requirements.
Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and responsible gaming monitoring, provided these interests are not overridden by your rights and freedoms.
Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Section 6

Data Sharing & Disclosure

18jl win does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data only in the following circumstances:

Payment Processors: We share necessary financial data with GCash, PayMaya/Maya, and Philippine banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) solely to process your deposits and withdrawals.
Identity Verification Providers: We engage accredited KYC and AML service providers to verify your identity and screen against regulatory watchlists. These providers process your data under strict confidentiality agreements.
Regulatory Authorities: We are required by law to disclose certain data to PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies upon lawful request.
Fraud Prevention Partners: We may share technical and transactional data with fraud detection services to protect the integrity of the platform and all its users.
IT and Hosting Providers: Our platform infrastructure is supported by technology service providers who process data on our behalf under data processing agreements that require them to maintain confidentiality and security standards equivalent to our own.
Legal Proceedings: We may disclose your data where required by a court order, subpoena, or other lawful legal process issued by a Philippine court or competent authority.

All third parties with whom we share personal data are contractually bound to use it only for the specified purpose and to maintain appropriate security measures. We do not transfer personal data outside the Philippines except where required by law or where adequate data protection safeguards are in place.

Section 7

Cookies & Tracking Technologies

18jl win uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyze usage patterns. The types of cookies we use include:

Essential Cookies: Required for the platform to function. These include session authentication cookies and security tokens. You cannot opt out of essential cookies while using the platform.
Functional Cookies: Remember your language preferences, display settings, and login state to provide a more personalized experience.
Analytics Cookies: Help us understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is aggregated and anonymized where possible.
Marketing Cookies: Used only where you have consented, to deliver relevant promotional content based on your activity on the 18jl win platform.

You can manage your cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the core features of 18jl win, but may affect certain personalization features. Note that blocking essential cookies will prevent you from logging in or using the platform.

Section 8

Data Retention

18jl win retains your personal data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, as required by PAGCOR licensing conditions and AML regulations.
Transaction Records: Financial transaction data is retained for a minimum of five (5) years in compliance with the Anti-Money Laundering Act of 2001 (Republic Act No. 9160, as amended).
KYC Documents: Identity verification documents are retained for five (5) years after the end of the business relationship, or longer if required by a regulatory investigation.
Support Communications: Customer support records are retained for three (3) years from the date of the last interaction.
Marketing Data: Retained until you withdraw consent or for two (2) years of inactivity, whichever comes first.

When personal data is no longer required, we securely delete or anonymize it in accordance with our data disposal procedures.

Section 9

Data Security

18jl win implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. Our security measures include:

SSL/TLS encryption for all data transmitted between your device and the 18jl win platform
Encryption of sensitive data at rest, including financial information and identity documents
Multi-factor authentication options for player accounts
Regular security audits and penetration testing by independent security professionals
Role-based access controls limiting staff access to personal data on a need-to-know basis
Incident response procedures for detecting, reporting, and managing personal data breaches

              Data Breach Notification: In the event of a personal data breach that poses a real risk of serious harm to affected individuals, 18jl win will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, as required by the Philippine Data Privacy Act.
            

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorized access to your account.

Section 10

Your Data Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 18jl win:

Right to Access Request a copy of the personal data we hold about you and information on how it is being processed.

Right to Rectification Request correction of inaccurate or incomplete personal data in your account.

Right to Erasure Request deletion of your personal data where it is no longer necessary, subject to legal retention obligations.

Right to Object Object to processing of your data for direct marketing or where processing is based on legitimate interests.

Right to Portability Receive your personal data in a structured, commonly used format for transfer to another service provider.

Right to Withdraw Consent Withdraw consent for marketing communications or non-essential cookies at any time without penalty.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request. If you are unsatisfied with our response, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

Section 11

Children's Privacy

The 18jl win platform is strictly intended for individuals who are 21 years of age or older, in compliance with Philippine law governing online gambling. We do not knowingly collect personal data from persons under the age of 21.

If we become aware that we have inadvertently collected personal data from a person under 21, we will immediately close the associated account, void any wagers placed, and securely delete the data in question. If you believe a minor has registered on the 18jl win platform, please contact us immediately at [email protected].

Section 12

Third-Party Links

The 18jl win platform may contain references to third-party services such as payment providers. Once you leave the 18jl win platform and interact with a third-party service (for example, completing a GCash transaction on the GCash app), that service's own privacy policy governs the handling of your data. 18jl win is not responsible for the privacy practices of third-party services and encourages you to review their policies before providing personal information.

Section 13

Policy Updates

18jl win may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered users via the contact details on file and update the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of the 18jl win platform following the posting of any changes constitutes your acknowledgment of the updated policy. If you object to any changes, you may request account closure by contacting our support team.

Section 14

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer:

Privacy Inquiries: [email protected]
General Support: [email protected]
Live Chat: Available 24/7 via the 18jl win platform
Response Time: Privacy requests are handled within 30 days as required by the Data Privacy Act

You also have the right to escalate unresolved privacy concerns to the National Privacy Commission of the Philippines through their official channels.